FAQ

Frequently Asked Questions

Can’t find your answer? Email us at info@tinaveil.com

How do I choose the right veil colour for my dress?+

We offer three shades: White (bright and clean), Light Ivory (soft, close to milk), and Ivory (warm cream). To find the best match, you can order fabric swatches.

You can also send us a photo of your dress alongside a plain white sheet of paper — we’ll recommend the right shade for you.

Can I return or exchange my veil?+

Yes. We accept returns within 30 days of delivery for unused veils in original condition. Exchanges are available within 7 days of delivery. Custom-made veils are not eligible for return or exchange unless they arrive damaged.

For full details, please read our Refund & Return Policy.

How long does processing take?+

All orders are processed within 1–3 business days. Once shipped, you’ll receive a tracking number by email. Processing time is separate from delivery time.

How long does shipping take?+

We ship from Warsaw, Poland. Estimated delivery times (including processing):

  • Poland: 7– 14 business days (standard) / 3–7  days (express)
  • European Union: 7–1 4 business days (standard) / 3–7 days (express)
  • United States & Canada: 7–14 business days (standard) / 3–7 days (express)
  • United Kingdom: 7–14 business days (standard) / 3–7 days (express)
  • Other destinations: 10–20 business days

For full details, see our Shipping Policy.

Can I request custom changes?+

Yes! We can adjust veil length, edge finish, trim detail, and attachment style. Just get in touch and we’ll discuss the options with you.

Are customs duties and taxes included in the price?+

No — import duties and taxes are not included in our prices and are the responsibility of the customer. Your order may be delayed at customs, which is outside our control.

My country isn’t listed at checkout — can you still ship to me?+

We ship worldwide. If your country doesn’t appear at checkout, please email us with your address and we’ll arrange shipping for you.