Refund Policy

Last updated: July 2, 2026

At TinaVeil, every veil is handcrafted with care in our Warsaw atelier. We want you to love what you receive. If something isn't right, here's how we handle returns, exchanges, and refunds.

Returns

We accept returns within 30 days of delivery, provided the veil is:

  • Unused, unworn, and in its original condition
  • Free from any signs of wear, makeup, perfume, or alterations
  • Returned in its original packaging

To start a return, email us at info@tinaveil.com with your order number, photos of the item, and the reason for return. We'll respond within 1–2 business days with instructions. Please do not send items back without prior approval — unauthorised returns cannot be accepted.

Return shipping costs are the customer's responsibility. We recommend using a tracked service, as we cannot be held responsible for parcels lost in transit.

What Cannot Be Returned

  • Custom-made veils (custom length, colour, trim, or personalisation)
  • Veils that have been worn, steamed, washed, or altered
  • Veils used for photoshoots or events

Exchanges

Exchanges are available within 7 days of delivery for unused veils in original condition. Custom orders are not eligible for exchange. To request an exchange, contact us at info@tinaveil.com. Once we receive and inspect the returned item, we'll ship the replacement. Return shipping is at the customer's expense unless the item arrived damaged or incorrect.

Refunds

Once your return is received and passes inspection, we'll notify you by email. Approved refunds are issued to your original payment method within 7 business days. Please note that original shipping charges are non-refundable.

Damaged or Incorrect Items

If your veil arrives damaged or we sent the wrong item, please contact us within 48 hours of delivery at info@tinaveil.com with photos. We will arrange a replacement or full refund at no extra cost to you.

Custom Orders

Veils made to custom specifications — including custom length, colour, trim, or design — are produced exclusively for you and cannot be returned or refunded, unless they arrive damaged or defective.

Questions?

We're always happy to help. Reach us at info@tinaveil.com — we typically respond within one business day.