Shipping Policy

Last updated: July 2, 2026

Every TinaVeil veil is handcrafted in our atelier in Warsaw, Poland, and shipped directly to you. Here's everything you need to know about how we get your order to your door.

Order Processing

We process all orders within 1–3 business days. Once your order ships, you'll receive a confirmation email with your tracking number. Please note that processing time is separate from delivery time.

Where We Ship From

All orders are dispatched from our studio in Warsaw, Poland (European Union).

Delivery Times

Poland (domestic)

  • Standard: 7–14 business days
  • Express: 3 –7  business days

European Union

  • Standard: 7–14 business days
  • Express: 3–7 business days

United States & Canada

  • Standard: 7–14 business days
  • Express: 3–7 business days

United Kingdom

  • Standard: 7–14 business days
  • Express: 3–7 business days

Other destinations

  • Standard: 10–20 business days

Delivery times are estimates and may be affected by customs clearance or carrier delays outside our control.

Shipping Costs

Shipping rates are calculated at checkout based on your destination, chosen shipping method, and order size. Free shipping is available on selected orders — check the product page for details.

Order Tracking

Every order ships with tracking. Your tracking number will be activated within 24–48 hours after dispatch.

Customs, Duties & Taxes

For international orders, customs duties and import taxes may apply upon arrival in your country. These charges are not included in our prices and are the responsibility of the customer. We have no control over customs processing times or fees.

Incorrect Address

Please double-check your shipping address before placing your order. We are not responsible for delays or lost parcels caused by an incorrect or incomplete address, a refused delivery, or failure to collect from a pickup point. If a package is returned to us due to an address issue, re-shipping costs will be charged to the customer.

Lost or Damaged Parcels

If your order arrives damaged or goes missing, please contact us at info@tinaveil.com within 7 days of the expected delivery date. We'll open an investigation with the carrier and work to resolve the issue as quickly as possible.

Questions?

We're here to help — email us at info@tinaveil.com and we'll get back to you within one business day.